Privacy Policy

urmoments events ltd is the data controller for your personal information.

Contact Details:

• Email: urmoments.events@gmail.com
• Phone: +44-1234567890
• Address: Dorset Road, High Street North, East Ham, London, E7 8PS, United Kingdom

Business Registration: Sole Trader

Data Protection Officer: For data protection queries, please contact us at urmoments.events@gmail.com

Personal Information:

• Full name
• Email address
• Phone number
• Postcode/address
• Event details and requirements
• Budget information

How We Collect Information:

• Contact forms on our website
• Direct email communications
• Phone conversations
• Social media interactions
• Event consultations

We use your personal information for the following purposes:

• Service Provision: To provide event decoration services and fulfill contractual obligations
• Communication: To respond to enquiries, provide quotes, and maintain customer relationships
• Booking Management: To process bookings, payments, and manage event schedules
• Service Delivery: To coordinate event setup, logistics, and venue arrangements
• Customer Support: To provide ongoing support, handle complaints, and ensure service quality
• Legal Compliance: To meet legal and regulatory requirements including tax obligations
• Website Analytics: To understand website usage and improve user experience (with consent)
• Marketing: To send relevant offers and updates (only with explicit consent)

We process your personal data based on the following legal grounds:

• Contract: To fulfill our service obligations and provide event decoration services
• Legitimate Interest: To provide customer service, respond to enquiries, and improve our services
• Consent: For marketing communications, cookies, and analytics (where applicable)
• Legal Obligation: To comply with legal and regulatory requirements (tax, accounting, etc.)

Legitimate Interest Assessment: We have conducted a legitimate interest assessment for processing activities based on legitimate interest, ensuring our interests do not override your fundamental rights and freedoms.

We may share your information with:

• Service Providers: Venues, suppliers, and contractors (only with your consent)
• Payment Processors: To process payments securely
• Legal Authorities: When required by law
• Professional Advisors: Accountants, lawyers (as necessary)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate security measures to protect your personal information:

• Secure website with SSL encryption
• Limited access to personal data
• Regular security assessments
• Secure data storage practices
• Employee training on data protection

Data Breach Notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office (ICO) within 72 hours and inform you without undue delay.

We retain your personal information for the following periods:

• Active Customers: Duration of our business relationship
• Inactive Customers: 7 years (for tax and legal purposes)
• Enquiries: 2 years (unless you become a customer)
• Marketing Data: Until you withdraw consent

We will securely delete or anonymize your data when no longer needed.

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data
• Restriction: Request limitation of data processing
• Objection: Object to data processing
• Withdraw Consent: Withdraw consent for marketing

To exercise these rights, contact us at urmoments.events@gmail.com.

Right to Withdraw Consent: You have the right to withdraw your consent at any time. If you wish to withdraw consent for marketing communications or data processing, please contact us immediately. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Cookies: Our website uses essential cookies for functionality. We do not use tracking cookies without your consent.

Analytics: We use Plausible Analytics (privacy-friendly) to understand website usage. This data is anonymized and does not identify individual users.

Third-party Services: We may use services like Google Fonts and Formspree, which have their own privacy policies.

If you have any questions about this privacy policy or our data practices:

• Email: urmoments.events@gmail.com
• Phone: +44-1234567890
• Address: Dorset Road, High Street North, East Ham, London, E7 8PS, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.